Terms & Conditions

We are company GOREAL (“Go-Real”, “GR”, “Company” or “we”, “us”, “our”) officially registered as BIG J Lifestyle Development Consultancy Est., by Department of Economic Development, Abu Dhabi, United Arab Emirates.

 

Important Note
If you purchase your products and/or services directly from GR, then all sections (“Payment”, “Our Money Back Guarantee and Refunds”, and “Termination”) apply.

 

GOREAL (“GR” or “we”“us”“our”) delivers online or in person health, nutrition related and fitness services and other related programs or products (the “Services”) through our GR website (the “Site”) to individuals who use our Site and/or register or purchase our Services (the “Clients” or “You”). These Terms of Use (as amended or modified from time-to-time, the “Terms of Use”) govern your use of our Services and the Site.

 

PLEASE READ THE FOLLOWING CAREFULLY BEFORE YOU USE OUR SERVICES.
By clicking the “I accept” button or by using our Site or Services, you acknowledge that you are 18 years of age or older (or of legal age in your jurisdiction required to form a binding contract if that age is over 18) and that you have read, understand and agree to be bound by these Terms of Use, as amended from time to-time, and our 
Privacy Policy. If you are not willing to be bound by and comply with these Terms of Use, you should not access or otherwise use our Site or Services. GR may modify these Terms of Use at any time, in our sole discretion, and such modifications shall be effective immediately upon the earlier of the posting of the modified Terms of Use on our Site or your notification of such amendments. You agree to review these Terms of Use periodically and your continued use of our Site or Services shall be deemed conclusive acceptance of any modified Terms of Use.

 

Who Can Use Our Services
Our Site and Services are not intended for use by individuals under the age of 18 (a “Minor”) unless a Minor has obtained prior consent to use our Site or Services. Use of our Site or Services by a Minor without such consent is strictly prohibited. GR specifically disclaims any and all responsibility or obligation to monitor or verify the age or legal status of any Client. GR will have no liability resulting from any use of our Site or Services by any Minor. Our services are also intended for use by individuals who are of a sound mental health and judgement and are not diagnosed and/or treated for severe mental/psychiatric condition. Our Services are not intended to be used by individuals with health conditions that makes the kind of changes to diet or lifestyle suggested by our Services unsafe or inappropriate.

 

Our Services
GR offers four categories of fitness and nutritional products and services:
a. Free Newsletter (free informational content shared via email with subscribers)
b. Free Materials for download
c. Paid digital products (E-books, Online Courses, Workout Programs available for download or to be accessed via membership portal upon purchase)
d. Coaching Program  (in person or online, individual or group program)

 

Payments
You agree to pay, and authorize GR's third party payment processor to charge using your selected payment method and payment plan, for all applicable fees and taxes that may accrue in relation to your subscription to use our Services or purchase our products. All fees are in US Dollars and are non-refundable except as required by law. All prices, discounts and promotions posted on this Site are subject to change without notice. The price charged for a product or Service will be the price advertised on this Site at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. For subscription offerings GR reserves the right to change pricing upon notice. Posted prices are inclusive of all applicable taxes. GR is not responsible for charges or foreign exchange rates applied by your credit card company and/or financial institution. You are responsible for providing complete and accurate billing and contact information to us. We may suspend or terminate the Services if fees are 30 days past due. GR is not responsible for charges or foreign exchange rates applied by your Credit Card Company and/or financial institution. GR may offer an option to pay for a Program over six/twelve consecutive months and/or offer an introductory period during which no payments are due. If you select this six or twelve-month payment plan and/or an introductory “no payment” period applies to your order, you are nevertheless obligated to make all payments for the purchase of the applicable Program as and when due, even if you have completed the Program prior to the end of the twelve-month payment period or during any introductory “no payment” period.
Wherever possible, we collect personal information directly from you. Where applicable, we may also obtain information about you from other sources. That is, if you register for our Coaching Program via a third-party social media network, you authorize GR to collect from the third-party network the personal information you provided in your third-party network account so that we may pre-populate the registration and other relevant fields of your Coaching Program user profile. Your use of third-party networks remains subject to the terms and conditions and policies you have agreed to with such third-party network providers.

 

Our Money Back Guarantee and Refunds
For Clients of our Coaching Programs:
 We at GR want you to get as much out of our program as possible and we believe that the method we use will have positive impact on your wellbeing. We therefore offer 100% happiness guarantee for all clients of our 6+ month coaching programs.

If you: fully participate in the program; attend calls; allow the coach to coach you; share information, disclose anything relevant that the coach needs to know about your health and mental status, reflect; listen to guidance, follow guidance; commit to take actions, take actions as agreed with coach; keep coach updated on progress via regular checkins; and you are not happy with the results, we are giving you 30 days to come back to us (counting from the day you were on-boarded to the program by the coach, incl.) and request cancellation of the program and full refund of what you paid for the program.

 

For Purchases of Workout Programs: We at GR want you to get as much out of our program as possible and we believe that the method we use will have positive impact on your wellbeing. We therefore offer 100% results guarantee for all clients who purchase our PDF workout programs. 

If you: fully participate in the program; do all workouts as prescribed, follow nutrion advice and other recomendations (sleep, recoverey, stress management); listen to guidance, follow guidance; commit to take actions, take actions as agreed with coach; and you are not happy with the results, we are giving you 30 days to come back to us (counting from the day you purchased the PDF, incl.) and request full refund of what you paid for the program.

 

Content Rights and Ownership
All content provided or otherwise made available by GR through the Services and the Site, including but not limited to text, graphics, images, music, software, audio, video, concepts, methods of operation, works of authorship of any kind, and information or other materials appearing on or emanating to and/or from the Services, as well as their overall design and appearance (the “Content”) is owned, controlled or licensed by or to GR and is protected by intellectual property rights and unfair competition laws. Content also includes any Content that Clients (including you) provide or make available through our Services and Site (“Client Content”). Subject to your compliance with these Terms of Use, GR hereby grants you a limited, non-exclusive, nontransferable, non-sublicenseable license to download, view, copy and display the Content solely in connection with your permitted use of our Services and Site. By making Client Content available through our Services and Site, you hereby grant GR a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license to use, copy, reproduce, modify, adapt, translate, create derivative works based upon, distribute, publicly display, perform, distribute and communicate by means of telecommunication your Client Content in connection with operating and providing our Services, Site, and Content to you and other Clients. You are solely responsible for all of your Client Content. You represent and warrant that you own all your Client Content, or have the necessary rights to grant us the license rights in your Client Content as described under these Terms of Use. You also warrant and represent that neither your Client Content, or the use and provision of such through the Services and the Site, nor any use of the Client Content by GR on or through the Services and the Site will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity of privacy, or result in the violation of any applicable law or regulation. You can remove your Client Content by specifically deleting it. However, in certain instances, some of your Client Content may not be completely removed and copies of your Client Content may continue to exist on the Services or the Site. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your Client Content.

 

Feedback
We at GR would love to hear from you, and welcome any feedback, comments and suggestions you may have to improve our Services and/or our Site (“Feedback”). You can submit Feedback by emailing us at
support@go-real.co. When you submit your Feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license (under any and all intellectual property rights that you own or control) to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

 

General Prohibitions and Acceptable Usage
To foster a positive and welcoming community for our Services and on the Site, GR has established the following rules of use. You agree you will not:
• Permit any other person (other than an agent acting solely on your behalf and subject to your direct supervision) to access the Services or the Site using your account for any purpose;
• Attempt to access another person's account, including, without limitation, attempts to use another person's credentials to create an account for our Services or the Site, unless you are acting solely on behalf on another person pursuant to a written agency agreement detailing this permission;
• Create multiple accounts under different names or emails, or re-register an account that was previously terminated by GR;
• Post, upload, publish, submit or transmit any Content through our Services or the Site that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
• Post, upload, publish, submit, transmit, or communicate, in any manner or forum, content directly to and/or about GR employees that: (i) is defamatory, obscene, pornographic, vulgar or offensive; (ii) promotes discrimination, bigotry, racism, hatred, harassment or harm; (iii) is violent or threatening or promotes violence or actions that are threatening or perceived to be threatening.
• Use, display, mirror or frame the Services, or any individual element within the Services, GR's name, any of our trademarks, logos or other proprietary information, or the layout and design of any page or form contained on a page on our Site or in the Services, without GR's express written consent;
• Access, tamper with, or use non-public areas of the Services and the Site, GR's computer systems, or the technical delivery systems of GRs providers;
• Attempt to probe, scan, or test the vulnerability of any GR system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by GR or any of GR's providers or any other third party (including another Client) to protect the Services, Site, or Content;
• Interfere with, or attempt to interfere with, the access of any Client, host or network, including, without limitation, intentionally posting or transmitting to or through the Services or the Site any file that contains a virus, bug, worm, Trojan horse, disabling device or any other contaminating or destructive feature;
• Attempt to access or search the Services, Site or Content or download Content from the Services or Site through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by GR or other generally available third party web browsers;
• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation through our Services;
• Use the Services, Site or Content for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms of Use;
• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services, Site, or Content to send altered, deceptive or false source identifying information;
• Use any meta tags or other hidden text or metadata utilizing a GR trademark, logo URL or product name without GR's express written consent;
• Collect or store any personally identifiable information from the Services or the Site from other Clients without their express permission;
• Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation; or
• Encourage or enable any other individual to do any of the foregoing.

The sender of any communication in or through our Services or the Site shall be solely responsible for the content and information contained therein, including, without limitation, its truthfulness, accuracy and completeness. Although GR reserves the rights to monitor, record, edit or remove any content within our Services or the Site, GR has no obligation or responsibility to do so. In addition, GR shall not be liable or responsible to any Client, Coach or any other person or entity for the performance or non-performance of the monitoring, recording, editing or removal activities mentioned above.

 

No Professional or Medical Advice; No Doctor-Patient Relationship
WE ARE NOT HEALTHCARE PROFESSIONALS. OUR SERVICES AND THIS SITE DO NOT PROVIDE OR OFFER, AND ARE NOT A REPLACEMENT FOR, PROFESSIONAL MEDICAL EVALUATION, ADVICE, DIAGNOSIS OR TREATMENT (“MEDICAL ADVICE”). GR provides the services for informational purposes only. Based on information that you request and/or provide to us, GR provides you: (i) access to general health education and information; (ii) nutritional and other fitness advice from our Coaches; and (iii) references to other resources. While GR believes that the information provided through our Services and the Site is current and reliable, GR cannot and does not make any such guarantee or warranty. YOU HEREBY AGREE THAT, BEFORE USING OUR SERVICES, YOU WILL CONSULT YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER FOR MEDICAL ADVICE, PARTICULARLY IF YOU ARE AT RISK FOR PROBLEMS ARISING FROM CHANGES IN YOUR DIET OR LIFESTYLE. Our Services are not intended to be used by Minors or individuals with health conditions that makes the kind of changes to diet or lifestyle suggested by our Services unsafe or inappropriate. Furthermore, GR shall have no obligation or responsibility to monitor your health status or health condition or to contact or alert any medical or emergency professional. GR shall not be liable to you for your reliance on any information obtained through the use of the Services or this Site, and GR disclaims all liability in connection with such information. This disclaimer shall not extend to damages caused directly and solely by GR's gross negligence or willful misconduct.

 

Assumption of Risk and Disclaimer
GR PROVIDES, AND YOU ACKNOWLEDGE AND AGREE THAT GR PROVIDES, THE SERVICES, THIS SITE AND ANY AND ALL MATERIALS RECEIVED BY YOU AS PART OF YOUR USE OF OUR SERVICES AND THIS SITE “AS IS” AND “WITHOUT WARRANTY” OF ANY NATURE OR KIND. GR GRANTS NO, AND GR HEREBY DISCLAIMS ALL, WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES AND THIS SITE PROVIDED TO YOU, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH THE SERVICE, THIS SITE, OR CONTENT WITH WHICH IT IS LINKED. GR DOES NOT WARRANT THAT (I) YOUR USE OF THE SERVICES OR THIS SITE WILL BE UNINTERRUPTED OR SECURE, THAT IS WILL BE ALWAYS AVAILABLE OR ERROR FREE OR WILL MEET YOUR REQUIREMENTS OR NEEDS, (II) ANY OR ALL DEFECTS OR ERRORS IN THE SERVICES OR THIS SITE WILL BE CORRECTED OR (III) THAT THE SERVICES OR THE INFORMATION PROVIDED ON THIS SITE IS ACCURATE, CURRENT OR COMPLETE. WE RESERVE THE RIGHT TO MODIFY AND/OR DISCONTINUE THE SERVICE OR ACCESS THERETO AT ANY TIME WITHOUT NOTICE TO YOU. TO THE EXTENT YOU COMMUNICATION WITH CUSTOMER SERVICE OR A GR REPRESENTATIVE THROUGH ANY SOURCES, THE STATEMENTS AND PROMISES MADE OR ACTIONS TAKEN BY THEM SHALL NOT LIMIT OR OTHERWISE MODIFY THE TERMS OF THIS DISCLAIMER AND/OR THESE TERMS OF USE AND THIS DISCLAIMER SHALL APPLY TO ANY INFORMATION PROVIDED TO YOU THROUGH SUCH SOURCES. FURTHER, USING THE SERVICES MAY INVOLVE THE RISK OF PHYSICAL OR MENTAL INJURY OR ILLNESS. SPECIFIC RISKS VARY FROM ONE DIET OR LIFESTYLE CHANGE TO ANOTHER AND THE RISKS RANGE FROM MINOR INJURIES OR ILLNESS TO MAJOR INJURIES OR ILLNESS. IN CONSIDERATION OF YOUR USE OF THE SERVICES, YOU UNDERSTAND AND VOLUNTARILY ACCEPT THE RISKS AND AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS GR, FROM AND AGAINST ANY LOSS, LIABILITY, CLAIM, DEMAND, DAMAGES, COSTS AND EXPENSES, INCLUDING ALL LEGAL AND OTHER REASONABLE FEES AND EXPENSES FOR INVESTIGATING OR DEFENDING ANY ACTION OR THREATENED ACTION (AS WELL AS SETTLEMENT COSTS) WHICH ANY OF THE INDEMNIFIED PARTIES MAY INCUR IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RESULTING FROM: (I) ANY BREACH BY YOU OF THESE TERMS OF USE; (II) YOUR USE OF THE SERVICE, YOUR ACCOUNT(S), YOUR CLIENT CONTENT; AND/OR (IV) ANY VIOLATION BY YOU OF ANY LAW OR THIRD PARTY RIGHTS, INCLUDING, WITHOUT LIMITATION, FOR PERSONAL, BODILY, OR MENTAL INJURY, WRONGFUL DEATH, EMOTIONAL DISTRESS, ECONOMIC LOSS, LOSS OF SERVICES OR OTHER DAMAGES OR HARM OR ANY DAMAGE TO YOU, YOUR SPOUSE, UNBORN CHILD, OR OTHER THIRD PARTIES RESULTING FROM YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, THE NEGLIGENCE OF GR OR ANYONE ON GR'S BEHALF. YOU UNDERSTAND AND ACKNOWLEDGE THAT GR IS PROVIDING INFORMATIONAL SERVICES ONLY AND MAY NOT BE HELD LIABLE FOR DEFECTIVE PRODUCTS.

 

Violation of the Terms of Use
In addition to any other rights and remedies available to GR, we reserve the right to terminate or suspend any Client's right to access or use our Services or the Site, without notice, if we believe, in our sole discretion, that such Client has violated these Terms of Use.

 

Termination
You may cancel your account at any time by emailing us at
support@go-real.co. In the event that you cancel your account, GR shall not be required to provide you with a refund or other compensation. In the event of your default under these Terms of Use, GR reserves the right to terminate or suspend your account or use of the Services at any time. In such event, GR shall not be required to provide you a refund or other compensation. Upon termination, discontinuation or cancellation of our Services or your account, all provisions of these Terms of Use which should survive will survive, including, without limitation: content rights and ownership provisions, warranty and professional/medical services disclaimers, assumption of risk and indemnity, limitations of liability, and dispute resolution provisions.

 

Dispute Resolution and Governing Law
GR currently operates from Dubai, United Arab Emirates. If you choose to access and use our Services from another location, country or jurisdiction, you are responsible for compliance with local laws, if and to the extent local laws are applicable. Nothing in these Terms of Use shall be deemed to affect any statutory or other consumer rights that you may have under local laws which cannot be or have not been altered, limited or waived by these Terms of Use. You might wish to consult with a legal professional in your own jurisdiction about the exact implications of these Terms of Use. Regardless of any statute or law to the contrary, any claim or cause of action against GR arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose or be forever barred. If you have a dispute with one or more of our other Clients, you release GR from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

 

Personal Information and Privacy Policy
All information provided by you or collected by us in connection with your use of our Services, including your payment information and health information (“Personal Information”), will be collected, used and disclosed pursuant to the terms of our Privacy Policy. GR may amend the Privacy Policy from time-to-time, in its sole discretion, without being liable to you or any other person, by making an amended Privacy Policy
available through our Site or otherwise notifying you. Each time you use our Site, you consent to the collection, use and disclosure of your Personal Information (including your Personal Health Information) by GR in accordance with our Privacy Policy, as amended.

 

Links to Third Party Websites
Our Services may contain links to third-party websites, social media platforms or other resources, but these links and sites do not form part of our Services. We provide these links only as a convenience to you and are not responsible for the content, products or services available from those websites or resources or links displayed on such sires. GR does not endorse or control any information accessed on or from any third party website and assumes no responsibility for any material which may be accessed through such links. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources. Please make sure to review the applicable agreements and policies when visiting any third-party websites, including different policies with respect to the use, collection and disclosure of your Personal Information.

 

Internet Service Provider Charges and Other Charges
You are responsible for all mobile, cable or other internet service provider charges incurred by you for connecting to the Services or the Site, and GR assumes no responsibility or liability for any such charges, including, but not limited to, data charges, long distance charges, per minute (or unit) surcharges, and/or equipment or line costs, incurred by you while accessing the Services or the Site. Any dispute or problem regarding telephone or internet provider services are strictly between you and your service provider. You may receive text messages in connection with your use of our Services or the Site. Standard text messaging and data usage rates may apply. You are responsible for all charges incurred by you for text you receive and GR assumes no responsibility or liability for any such charges.

 

General Provisions
The Terms of Use, accepted upon first accessing the Services and the Site, including all policies, terms and conditions or other documents and agreements you may accept incorporated by reference, constitutes the entire agreement between you and GR regarding the use of our Services and the Site. Any and all other written or oral agreements or understandings previously existing between you and GR with respect to use of our Services and Site are hereby superseded and cancelled. If any provision of the Terms of Use is found unlawful, void or unenforceable, then such provision shall be deemed severable from the rest of the Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

 

Our Communication with You
Subject to providing your express consent evidence by checking the box and option during the registration process for our Services or on our Site, you consent to receive (via email or through the Services or Site) communications from us regarding the use of the Services and the Site, and authorize us to send you other communications, newsletters or offers regarding third-party products and services. If you do not opt-in to
receive the communications described in this section, the remainder of the Terms of Use will continue to apply to you and your use of the Services and the Site.

 

Contact Us
If you have any questions about these Terms of Service, our Services, or our Site please contact GR
at 
support@go-real.co.

 

Last updated: August 10, 2021

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